Mark Ritter is the CEO of MBFS and an expert in credit unions and business lending. His primary role at MBFS is overseeing the strategy of helping credit unions assist members with business needs and consulting with the credit unions on planning the delivery of services to their memberships.
In 2002, Mark started Members 1st Federal Credit Union’s business lending program as “one person and a desk” with no policies, products, staff, systems, or business members. That program grew to be one of the top ten in the nation in the number of loans and balances outstanding for federal credit unions. In addition, Mark developed a participation program that grew to one of the top buyers and sellers of credit union business loans in the eastern United State. He has done extensive work with the branch retail staff, business lending operational and sales staff, and credit unions to educate and train them on the merits of business lending.
After ten years at Members 1st, he took on the challenge of being the CEO of a business lending CUSO. Mark was the fifth CEO in five years for the organization, which lost money every month of its existence. In the past six years at MBFS, Mark increased the number of credit unions the CUSO services by over 500%, grew the revenue by 800%, and ensured positive cash flow every full year he’s been at the CUSO. More importantly, MBFS has helped countless credit union members gain the financing they need for business and investment needs.
During this show we discuss: